Error loading MediaInfo library: Access is denied

For help and support with PS3 Media Server in general
Forum rules
Please make sure you follow the Problem Reporting Guidelines before posting if you want a reply.

Error loading MediaInfo library: Access is denied

Postby Clack » Tue Apr 16, 2013 10:20 pm

Hello all,

Windows 7 Professional 64 bit, Intel i7 @2GHz, 4.0 GB ram.

PMS 1.80.0, Build 53d9c67ca

I have a problem where I can only run PMS on a fresh install. When it connects on the fresh install it says:


INFO 2013-04-16 13:56:48.926 [main] Loading MediaInfo library
INFO 2013-04-16 13:56:49.192 [main] Loaded MediaInfoLib - v0.7.62

When I close PMS or PS3 and try to connect again it searches for renderers, says no renderers were found the the big red X and the log says:

INFO 2013-04-16 14:18:04.507 [main] Loading MediaInfo library
INFO 2013-04-16 14:18:04.538 [main] Error loading MediaInfo library: C:\Users\Me\AppData\Local\Temp\jna7952911112633858429.dll: Access is denied

Any ideas??

Thanks in advance.
Clack
 
Posts: 9
Joined: Thu Apr 11, 2013 4:53 pm

Re: Error loading MediaInfo library: Access is denied

Postby Raptor399 » Wed Apr 17, 2013 10:12 pm

Sounds much like this thread.
Raptor399
Project Member
 
Posts: 1916
Joined: Thu Mar 10, 2011 12:06 am

Re: Error loading MediaInfo library: Access is denied

Postby meskibob » Wed Apr 17, 2013 11:03 pm

It should, it's the same user ;).
As for the actual issue at hand, it again sounds like a UAC permissions issue. As stated in the other thread, try installing with run as admin on the installer.
I provide NO application support via PM or email, so please post your question to the forum per the Forum Rules.
meskibob
Moderator
 
Posts: 4784
Joined: Mon Jan 19, 2009 4:11 pm

Re: Error loading MediaInfo library: Access is denied

Postby Clack » Wed Apr 17, 2013 11:49 pm

Thank you both for responding. I have installed as administrator and have the same issue. The temp JNA changes every time if that makes a difference.
Clack
 
Posts: 9
Joined: Thu Apr 11, 2013 4:53 pm

Re: Error loading MediaInfo library: Access is denied

Postby meskibob » Thu Apr 18, 2013 2:45 am

Not to be pedantic, but your response is a bit ambiguous. To clarify, did you install with an administrator user, or did you install using the "Run as Administrator" option as requested? Run as admin is available by right-clicking on the pms-setup.exe installer.
Sorry if you already did the latter, just trying to confirm.
I provide NO application support via PM or email, so please post your question to the forum per the Forum Rules.
meskibob
Moderator
 
Posts: 4784
Joined: Mon Jan 19, 2009 4:11 pm

Re: Error loading MediaInfo library: Access is denied

Postby Clack » Thu Apr 18, 2013 4:54 am

Sorry yes, I did install using the "Run as Administrator" option and still have the same issue.
Clack
 
Posts: 9
Joined: Thu Apr 11, 2013 4:53 pm

Re: Error loading MediaInfo library: Access is denied

Postby Clack » Sat Apr 20, 2013 7:04 pm

Any ideas?
Clack
 
Posts: 9
Joined: Thu Apr 11, 2013 4:53 pm

Re: Error loading MediaInfo library: Access is denied

Postby Clack » Mon Apr 22, 2013 2:43 pm

bump
Clack
 
Posts: 9
Joined: Thu Apr 11, 2013 4:53 pm

Re: Error loading MediaInfo library: Access is denied

Postby meskibob » Mon Apr 22, 2013 2:47 pm

I guess have you tried running PMS with all protection programs (UAC, firewall, A/V) disabled to test?
I provide NO application support via PM or email, so please post your question to the forum per the Forum Rules.
meskibob
Moderator
 
Posts: 4784
Joined: Mon Jan 19, 2009 4:11 pm

Re: Error loading MediaInfo library: Access is denied

Postby Clack » Tue Apr 23, 2013 3:12 am

Tried with all three disabled to no avail. What is more, the new 1.81.0 won't even work on a fresh install.

edit - Reinstalled 1.80 and will work around it for the mean time since there are no further suggestions.
Clack
 
Posts: 9
Joined: Thu Apr 11, 2013 4:53 pm


Return to General Help and Support

Who is online

Users browsing this forum: Yahoo [Bot] and 6 guests